policies

Payment Options

JAKIGU.COM accepts online payments through PayPal.
During PayPal checkout, customers can choose from two options: they can either use their existing PayPal account if they have one, or they can choose to use a credit or debit card instead.


Products

JAKIGU.COM sells digital crochet patterns. Occasionally, JAKIGU.COM also sells physical items. These two product categories are subject to specific policies, outlined below.

DIGITAL ITEMS (crochet patterns/PDFs)

Returns, Refunds & Exchanges

Due to the nature of digital files, digital files cannot be returned. Additionally, JAKIGU.COM does not offer refunds on any PDF crochet patterns, even if no files are downloaded.*

To help you make the right purchase, detailed descriptions along with clear images and accurate dimensions are included with every listing. PDF patterns are always clearly described as patterns and not as actual physical items. The word “pattern” or its synonym ALWAYS appears at least once in the listing title, and several times in the item description.

*JAKIGU.COM will offer a pattern exchange if an item is accidentally purchased as a duplicate, i.e. if you buy the same item twice.

File Access

A digital file becomes available for download as soon as payment through PayPal clears – in some instances, this may take up to a couple hours.

There are two ways of accessing and downloading the purchased file:

1. Look for the order confirmation email in your Inbox, and click on the pattern name to do to the downloads page. If you can’t find the order confirmation email, please check your Junk/Spam folder.

2. If you chose to create a user account on JAKIGU.COM during checkout, you can access you purchased file by logging into your account.

While the download link never expires, each file can only be accessed and/downloaded five (5) times. The system doesn’t differentiate between opening the file to merely view it and actually downloading it. It is recommended that you save the file to your computer or smart device as soon as you open it. You can contact JAKIGU.COM to gain additional download access, if needed.

PHYSICAL ITEMS (ready-made items and custom orders)

Returns, Refunds & Exchanges

To help you make the right choice when shopping at JAKIGU.COM, detailed descriptions along with clear images and accurate dimensions are included with every listing.

JAKIGU.COM does not offer exchanges of physical items.

A full refund will be issued if craftsmanship of an item is defective. Photographic proof of such defect will be required prior to issuance of a refund.

Shipping

Ready-made items and custom orders are shipped via USPS First Class mail, unless otherwise stated in the item’s listing or Pop Up Shop announcement.

Any USPS and UPS shipping method can be accommodated if requested by the customer prior to checkout.

Packaging

JAKIGU.COM proudly ships her items with minimal, and often recycled packaging materials, to lessen her impact on the environment.


Privacy Policy

Who we are

JAKIGU.COM is a website run and owned by Jana K Gusich. The official website address is: https://jakigu.com. In the following policy description, the pronoun “we” refers to Jana K Gusich as the proprietor of this website, the platforms on which this website operates, as well as all extensions and plugins that run on this website.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete an online form, we store the information you provide on the form indefinitely.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


Questions?